Exchange & Return Policy

At Dream Shoe Club, we want you to be completely satisfied with your purchase. If you're not happy with your shoes, we offer a hassle-free exchange or return policy within 7 days of receiving your order.

Eligibility Criteria

To qualify for a return or exchange, the following conditions must be met:

  • Timeframe: Return or exchange requests must be initiated within 7 days from the date of delivery.

  • Condition: The product must be unused, unworn, and in original condition.

  • Packaging: All original packaging, tags, and labels must be intact.

  • Proof of Purchase: A valid invoice or order confirmation is required.

Exchange Policy

  • Size or Style Exchange: If you wish to exchange your shoes for a different size or style, please contact our customer support team within the 7-day period.

  • Process: Upon receiving your exchange request, we'll guide you through the steps to return the original item and dispatch the new one.

  • Shipping Costs: Customers are responsible for return shipping costs. For exchanges, we will cover the shipping of the new item.

Return Policy

  • Refund Method: Refunds will be processed to the original payment method.

  • Processing Time: Please allow 5-7 business days for the refund to be processed after we receive the returned item.

  • Non-Refundable Items: Sale items or items marked as "Final Sale" are not eligible for returns or refunds.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer support team at info@dreamshoeclub.com within 7 days of receiving your order.

  2. Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return.

  3. Return Instructions: Our team will provide you with the necessary instructions and address for returning the item(s).

  4. Ship the Item: Carefully pack the item(s) in their original packaging and ship them to the provided address.

Important Notes

  • Inspection: All returned items will be inspected upon receipt. Items that do not meet the above criteria may be rejected and returned to the customer.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund as per our policy.